FAQs
Everything you need to know about FileLu

FileLu is a cloud storage provider established in 2020, offering secure, cross-platform storage, remote backup, advanced upload/download tools, and sync capabilities.

FileLu focuses on simplicity, security, and privacy with an easy-to-use interface and strong data protection.

Yes. Data transfers use SSL and files are encrypted at the data center.

FileLu uses hardware encryption and SSCE. Your private key is never stored on FileLu servers.

You will permanently lose access to encrypted files. FileLu cannot recover them.

FileDrop allows others to upload files directly to your account folders via a shared link.

Free users: 10GB per file. Premium users: no limit.

Your transfer quota is based on the storage you purchase. For example, if you purchase 1 TB of storage, you receive a 1 TB monthly transfer quota.

Both upload and download bandwidth count toward your monthly transfer quota.

If you reach your bandwidth limit, you will not be able to upload or download files on FileLu servers until your bandwidth allowance resets.

Direct links will also be disabled until your allowance resets.

To help avoid reaching your limit, we recommend sharing the regular download link instead of the direct link.

Anonymous, Registered, and Free users receive a daily bandwidth allowance. For example, Free users receive 5 GB of daily download bandwidth, and it resets every day.

Premium users receive a monthly bandwidth allowance based on their storage plan. For example, a 1 TB storage plan includes 1 TB of monthly bandwidth, and it resets on the 1st of every month.

No. FileLu does not count bandwidth when you watch videos, listen to audio, or view documents inside My Files while signed in to your account. Bandwidth is counted when you download files, share direct links, upload files, or encrypt/decrypt files.

Yes. Upload bandwidth counts toward your transfer quota. Uploading files uses your available transfer allowance, similar to downloads.

This usually means your account has already been activated. Please go to the login page and start using FileLu.

You can get more bandwidth by upgrading to a larger storage plan. Your transfer quota increases based on the storage plan you purchase.

Yes, you can upload via https://send.filelu.com

Lifetime plans last 99 years and are stackable.

Your account returns to Free with 45 days grace period.

Use strong password, 2FA, Security PIN, and Security Lock.

No. Copyright violations will be removed immediately.

Contact us via support form.

Trusted by 146,000+ users worldwide.

FileLu delivers secure, scalable cloud storage with powerful upload tools, cross-platform access, and privacy-first encryption — all without hidden fees.

Get Started Free

Upload & Sync Tools

Upload via Web, FTP, WebDAV, Rclone, Rsync, API, mobile apps, browser extensions, and more.

Secure File Sharing

Share files via links, email, or teams with password protection and flexible access controls.

Privacy & Encryption

SSL-secured transfers and optional Secure-Solo-Cipher Encryption ensure only you control your data.

Flexible Storage

From free plans to 1PB scalable storage. Easily upgrade and share space with teams or family.